Privacy

Privacy statement
When you visit this web site, we gather various types of data for various purposes. On this page you will find information regarding this process: which types of information we collect and to what purpose, how we obtain the information, what your rights are and how you can exercise them. Vrolijk respects your privacy, and is committed to ensuring that your personal information remains confidential. 

The Vrolijk web site is used to offer products and information about the bookshop itself and LGBTIQ events.

Here is our contact information: 

Contact information Vrolijk

Name: Stichting Boekhandel Vrolijk (Bookshop Vrolijk Foundation)
Address for correspondence: Paleisstraat 135

Postcode & city: NL-1012 ZL Amsterdam
Country: the Netherlands

URL web site: http://www.vrolijk.nu
E-mail address: info@vrolijk.nu
Phone: +31 (0)20-6235142

Chamber of Commerce Amsterdam no.: 33.186.208

VAT no.: NL 00807.6480.B01

Bank account: ING BANK 416.67.44
International payments: ING BANK
IBAN: NL22INGB0004166744
BIC:   INGBNL2A
Name of account holder: BOEKHANDEL VROLIJK, 1012 ZL Amsterdam NL

Privacy support

If you have questions about our privacy policy, please contact us at the above address, phone number or e-mail address.



Definitions
Definition of some important terms:

Cookie: a cookie is a small group of data, a little registration file, transferred to and stored on a computer's hard disk by a web site. A cookie does not identify the visitor, but it does identify his or her computer. Our web site installs a cookie for the analysis of visitors' surfing behaviour on our site, so that we can optimize our site accordingly. Customer: a visitor of our web site who places an order and thus provides Vrolijk with personal information.
IP address: Internet Protocol address, referring to a unique location on the internet. In some cases, this means that the IP address directly refers to the visitor's computer. The IP address is of vital importance for the transmission of pages to the right computer over the internet.
Opt-in: if an organization works with the opt-in principle, the recipient has to give explicit permission in order to receive a (commercial) newsletter. The recipient is informed of the contents and purpose of the newsletter and the frequency with which it is sent. In every newsletter, the recipient is given the possibility to opt out.
Personal information/data: any information regarding a particular individual which can be traced back to that individual.
Processing of personal information/data: any act concerning personal information management. Among other things, this includes gathering, storing, supplying and destroying personal information.
Responsible party: person or organization responsible for the management of personal information. Vrolijk is responsible for the management of personal information as described in this privacy policy.

Visitor: a visitor of the Vrolijk web site, not necessarily a customer.

Legal basis of our privacy policy

This privacy statement and our privacy policy are compliant with the Protection of Personal Data Act (Wet Bescherming Persoonsgegevens, WBP) and the European Privacy Directive (95/46EC).

Personal information and information processing

In order to offer you a good and personal service we need some information from you. When you register on our web site, your name, address, e-mail address, phone number, date of birth, gender, and specific interests are stored. When you register, place an order or modify your personal data, we only use your information to provide services for which you have asked specifically.



Vrolijk collects three types of information: identity, payment and navigation data.

Identity data
- first name
- surname
- e-mail address

- (company name)
- phone number
- (fax number)
- country

- postcode
- street

- number of the house
- town

The delivery information is used to process your order and have the package delivered to you as swiftly as possible. Your e-mail address and phone number are useful if, for instance, there is a problem with your package. The e-mail address which you supply when ordering may be used for personal and customized offers of similar products or services, unless you indicate that you do not wish to receive such offers. Every mailing gives you the option to undo your subscription.

When registering on our site, you can indicate if you wish to receive our digital newsletter (opt-in). If you check this option, you will receive our newsletter with news and offers on a regular basis. You can undo your subscription by clicking a link in the newsletter itself, or by sending an e-mail to enieuws@vrolijk.nu. Your data are not passed on to third parties for commercial purposes.

Payment data
During registration on our web site, we only store information about your preferred method of payment (Master Card, Visa, iDeal). The actual payment occurs on the site of one of the partners offering the payment service; thus your bank account information is not collected or stored by Vrolijk.

Navigation data

Our management of navigation data includes registration of IP addresses, installing cookies, and registration and analysis of your surfing behaviour on our site.

We analyse how people navigate through our site, which pages are visited and which products ordered, in order to make the site better-known and improve its functioning and content (as well as the newsletters').

Purposes of data processing

Vrolijk processes your data with a few specific objectives:

Identity data are processed for administrative and commercial purposes, such as:

- processing your order (administrative);

- having your order delivered to the address of your choice (administrative);
- being able to provide you with (customized) special offers, information relevant to you, or newsletters (commercial).
Payment information is processed by Vrolijk's payment service partners for an administrative purpose, viz.
- payment of your order.

Navigation data are processed for communication purposes, such as:
- improving our site's user-friendliness.

Links to other web sites
Vrolijk's web site may contain advertisements from third parties or links to other web sites. Please note that Vrolijk does not control these sites and is in no way responsible for their contents or the way in which their web masters manage personal information. Nor does our selecting the link imply Vrolijk's approval of the contents of the entire web site.

Secure pages
Online payment services use secure pages. They are encrypted using the SSL (Secure Sockets Layer) protocol, so that third parties cannot see your data during transmission. In some browsers, you can check a page's security by clicking the alternative mouse button on the page and choosing ‘Properties' or ‘Page information'. In the window that appears, you can see if the connection is secure. You can also check if the page's URL starts with ‘https' and if there is a padlock symbol. Your credit card data (such as the number and date of expiry) will not be stored.

Information sources
Vrolijk only collects information supplied by visitors and customers through www.vrolijk.nu.

Information supply to third parties 
Vrolijk may pass your personal data on to a limited number of third parties who process the data for administrative purposes: 

* EMS for payments with iDeal;
* TWYP (ING Bank) for payments by credit card and iDeal.

These are the only third parties to whom Vrolijk may pass on your personal information, barring our obligations under law and regulations. The data will be used exclusively for the purposes set out in this privacy statement.

Visitors' and customers' rights
As a visitor or customer of our web site, you have the right to ask us if our organization processes your personal data. Within four weeks from the date of your request, we will reply to you in writing, stating which data are processed, what purposes they serve, how they are collected, to whom they are passed on and to what purpose.

You also have the right to correct, add to, remove or shield your personal data by means of a request addressed to us. You may do so if the data are incorrect, if they are incomplete or irrelevant for the purpose served by their processing, or if their processing is contrary to the law.

If you no longer wish to receive our newsletter or special offers, you can inform us of this by e-mail or by clicking the ‘unsubscribe' link in our mailings.

Confidentiality
The individuals acting under the responsible party's authority, the responsible party itself, and the individuals who have access to the personal information have a duty of confidentiality concerning the personal data which come to their attention, barring any obligation under law or regulations to disclose such information.

Updates
Vrolijk may change this privacy policy from time to time by updating this page if there are developments in the areas of technology, legislation, or data management.

Translated by Noctua Taal en tekst